Shipping policy

At Heroine Hair, we are committed to getting your hair-care essentials delivered to you safely and on time.

1. Shipping Across Pakistan

We currently deliver across Pakistan, including major cities and most remote areas.

Delivery Time

Orders are generally delivered within 2–5 working days after confirmation.

  • Major cities: Usually 2–3 working days
  • Other areas: Usually 3–5 working days
  • Remote areas: Delivery may take slightly longer

Delivery times are estimates and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

2. Shipping Charges

Free shipping is available across Pakistan with no minimum order requirement. 🎉

Any special shipping charges or promotional shipping conditions will be clearly mentioned at checkout or during the promotion.

3. Order Processing

Orders are normally processed within 1–2 working days after confirmation.

For Cash on Delivery orders, our team may contact you to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next working day.

4. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, or email, depending on the information provided with your order.

You can use the tracking information to check the status of your shipment.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

Heroine Hair is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Incorrect phone numbers
  • Unreachable customers
  • Refusal to receive the parcel
  • Failure to respond to courier calls

Additional delivery charges may apply if an order needs to be resent because of incorrect information provided by the customer.

6. Delayed or Lost Packages

While we work with reliable courier partners, delivery delays can occasionally occur.

If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

7. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible and provide clear photos or videos of the package and products.

This will help us investigate the issue and determine the appropriate solution.

8. Contact Us

For shipping-related questions, please contact:

Heroine Hair
Email: [heroine.hair@gmail.com]
WhatsApp/Phone: [ +92 3235695521]

We appreciate your trust in Heroine Hair and thank you for choosing us for your hair-care needs.